Frequently Asked Questions
Any ticket over $599 cannot be redeemed at a Lottery retailer and must be mailed into the Lottery along with a claim form. It is recommended that you use certified mail when mailing your claim form and ticket to guarantee delivery. You can obtain a Winner Claim Form from any Lottery retailer.
Contact Lottery Security & Law Enforcement toll-free at 800-LOTTERY (800-568-8379) and provide staff with the following information:
- Name of retailer, retailer ID number, and/or address of retailer.
- Date/Time of incident
- Description of incident
Staff will open a security incident report and depending upon the situation, notify other appropriate Lottery staff to take further action.